Privacy Policy

Your privacy is very important to us!

Your Data

When you shop with us, we collect only the data necessary to provide a high quality service to you. This information may include your name, a contact phone number, an e-mail address and your postal address. We use this information to process your orders and ensure your purchases reach you safely. Your personal details are only seen by those directly responsible for making, processing and dispatching your order. All personal details are handled in a confidential manner and are never passed on to third parties.

Website Analytics

We may also collect data about our visitors including which pages you visited on our site, your browser type, which country you are browsing from and which terms your search for on our site. This data is all anonymous – we cannot and do not track your exact location, your name or any other identifying details. This information is used to help us understand how you use our site and to help us improve our service to you.

Cookies

We use cookies to help provide our website service to you. Cookies allow us to give you a consistent web browsing experience by enabling you to leave the site and revisit to find your shopping cart intact, as well as to provide personalised elements to our site such as the wishlist and user accounts. Our cookies contain no personally identifying information.

Contacting You

We may contact you from time to time via the details you provide, in order to help process your order. For example, we might e-mail you to discuss colour options for your custom order, or to notify you of any delays to shipping your order. We also send out order confirmation e-mails to the e-mail address you provide. If you sign up to our mailing list, we may from time to time send a newsletter containing details of special offers, new about our range and changes to our site. If you have subscribed to our mailing list, you can unsubscribe at any time by using the like in our e-mail newsletter or by contacting us directly.

Discreet Packaging

As part of our commitment to your privacy, all parcels are sent out in plain packaging (either post bags or recycled boxes) with no mention of our site or the nature of the contents on the outside. We may include a dispatch note which will be folded and sealed inside a document wallet. We do include a return address on our parcels, but this is simply a street address and does not include our name.

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